Headset Control
for Amazon Connect
Your headset. Your call.
Run your Amazon Connect calls straight from your headset. Answer, end, mute, and hold with the buttons you already have — with caller ID, agent status, and one-tap wrap-up in a side panel, so your eyes stay on the customer and your hands stay on your work.
What’s new in v6.0.0 →Stay updated
Know when there’s a new release
Get a short email whenever a new version ships — nothing else. You can also browse the full changelog.
How it works
From button press to call
A direct, event-driven path from your USB hardware to the official Amazon Connect Streams API, running right in your browser tab — so every button press maps to a real call action the instant you make it.
USB Headset
Physical button press — answer, end, mute, hold
Side Panel
HID parsing, LED sync, caller ID & call-state UI
Background Worker
Message router, tracks CCP connection state
Content Script → Page Script
Injects into the CCP iframe, accesses Connect Streams API directly
Amazon Connect CCP
accept() · destroy() · mute() · hold() / resume()
Features
Everything your headset should do
Answer & end from the button
Tap your headset's call button to pick up, and tap again to hang up — the hook signal drives Amazon Connect directly.
Mute that stays in sync
Press mute on your inline controller and the side panel and Connect agree in real time — what your headset shows is what the call is doing.
Hold & resume
Place a caller on hold and bring them back in a tap, from your headset or the side panel.
Live call-state LED
Your headset's call light mirrors the real Connect call state, so a glance tells you when you're on a live call.
Caller ID & agent status
See who's on the line and your current status right in the side panel — and set your status there in a click.
One-tap wrap-up
Close out after-call work with a single press and move straight to your next contact.
Works with your headset
Universal HID support drives call control on virtually any USB headset, using each device's own button mapping.
Pair once, ready every day
It remembers your headset after the first pairing and reconnects on its own the next time you sit down.
Setup
Running in three steps
Install, pair, and you're live — about two minutes from the Chrome Web Store to your first hands-free call.
Install the extension
Add it from the Chrome Web Store — it's free and ready the moment it installs.
Pair your headset
Click "Select Headset" in the side panel and choose your USB device from Chrome's picker.
Open Amazon Connect
Navigate to your Agent Workspace. The extension connects automatically — buttons are live.
Everything stays on your machine
The extension reads your headset's button signals and drives the Amazon Connect page in your own browser tab — that's the whole job. Your call audio, call details, and personal information stay on your machine, with you.
Read the Privacy Policy →Feature requests & issues
Help shape what’s next
Want your headset supported, have an idea, or hit a bug? Send it straight to the maintainer — every message is read.
Ready to ditch the mouse?
Free, open source, and ready in a couple of clicks.
Add to Chrome — It's FreeNot affiliated with Amazon Web Services, Inc.