← Headset Control
Latest · v6.0.0

Changelog

Everything new in Headset Control for Amazon Connect — features, fixes, and improvements, newest first.

v6.0.0

From basic control to a full agent call-control panel

  • Universal headset support — answer, end, and mute now work with virtually any HID headset, driven by the device’s own report descriptor instead of per-model special-casing.
  • New call controls: Hold / Resume, on-screen Caller ID, live Agent Status, and one-tap after-call-work “Close contact”.
  • Poly BT700 call-control overhaul — reliable answer, mute-while-ringing, and missed-call handling.
  • Human-readable diagnostics export so unsupported-headset reports are easy to act on.
  • Refreshed light and dark themes.
v5.2.0

Core headset call control

  • One-press answer and hardware end-call from your headset buttons.
  • Mute toggle synced with the Amazon Connect call state in real time.
  • Call-active LED sync and auto-reconnect after first pairing.